Faqs | Frequently Asked Questions | Customer Support
How can I track my orders?
You can check your orders from the 'my account' section by logging into our website. In addition, we share the cargo tracking number with you on your e-mail address for every order.
Where Do You Make Shipments?
Our products are produced in Turkey, Latvia and the USA. For this reason, we ship from these 3 countries depending on the products you buy.
What is the Estimated Delivery Time?
Your orders will be delivered within 3-10 business days depending on the shipping country. Note that the customs regulations and densities of the countries may affect this situation.
Return of defective or deformed products
If you see a malfunction or deformation in the products you receive, you can send it to us within 20 working days. Or you can request a replacement for this product.
Which Products Are Not Refundable?
Intimate clothing (underwear and harnesses) designer clothing (store-available leggings and skirts) It is non-refundable as it is made specifically for you.
Do You Have Wholesale?
Yes. You need to give us detailed information for your wholesale purchases. You can use the firstname.lastname@example.org e-mail address for this.
What are the Payment Methods?
We use payment infrastructures such as Paypal, Klarna, ShopifyPay and Iyzico. All of these payment methods use 100% SSL Security Certificate and 3D Secure. Therefore, you can shop with confidence.
Can I Order a Special Size?
We are currently only able to take the Custom Size order for harnesses. Please contact us regarding this matter: email@example.com
I Want to Send Gift Box or Gift
If you inform us that the product will be a gift during your order, we can provide you with a free gift package. If you want to leave a note to the buyer, please include it in the order details.