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answers-to-your-questions

How can I track my orders?

You can check your orders from the 'my account' section by logging into our website. In addition, we share the cargo tracking number with you on your e-mail address for every order.

Where Do You Make Shipments?

Our products are produced in Turkey, Latvia and the USA. For this reason, we ship from these 3 countries depending on the products you buy.

What is the Estimated Delivery Time?

Your orders will be delivered within 3-10 business days depending on the shipping country. Note that the customs regulations and densities of the countries may affect this situation.

Return of defective or deformed products

If you see a malfunction or deformation in the products you receive, you can send it to us within 20 working days. Or you can request a replacement for this product.

Which Products Are Not Refundable?

Intimate clothing (underwear and harnesses) designer clothing (store-available leggings and skirts) It is non-refundable as it is made specifically for you.

Do You Have Wholesale?

Yes. You need to give us detailed information for your wholesale purchases. You can use the wholesale@miyalingerie.com e-mail address for this.

What are the Payment Methods?

We use payment infrastructures such as Paypal, Klarna, ShopifyPay and Iyzico. All of these payment methods use 100% SSL Security Certificate and 3D Secure. Therefore, you can shop with confidence.

Can I Order a Special Size?

We are currently only able to take the Custom Size order for harnesses. Please contact us regarding this matter: info@miyalingerie.com

I Want to Send Gift Box or Gift

If you inform us that the product will be a gift during your order, we can provide you with a free gift package. If you want to leave a note to the buyer, please include it in the order details.